Returns & Refunds Policy

Returns

Returns are only accepted for faulty or damaged items. Our policy lasts 14 days from the delivery day. If 14 days have gone by since the delivery day of your items, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, excluding perishable goods which cannot be returned. It must also be in the original packaging that is undamaged.

Due to nature of this product, items cannot be returned for change of mind or if you choose to cancel an order after arrival, unless items are damaged. If items are damaged on arrival, we will arrange a returns label for you and process an exchange/ replacement.

Items in Oh So Pretty Giftboxes are perishable and single use, so do not hold a warranty period.

If you have received the wrong item, contact us via info@ohsoprettygiftboxes.com and we shall arrange an exchange/replacement.

To request a return, please email us quoting your order number. We may ask for your order confirmation email as proof of purchase and photos of any damaged items. We will provide you with a prepaid returns label. Once the return item has been returned to us, we will provide a replacement or refund. We may not ask for damaged items to be returned to us. A refund or replacement may be arranged based on photo evidence only.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ohsoprettygiftboxes.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds

Refunds are only processed for faulty, damaged or lost items. Our policy lasts 14 days from the delivery day. If 14 days have gone by since the delivery day of your items, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund due to damaged items, email us at info@ohsoprettygiftboxes.com - quoting your order number. We may ask for your order confirmation email as proof of purchase and also photos of any damaged items.

Items cannot be refunded for change of mind or if you choose to cancel an order after arrival unless items are damaged. If items are damaged on arrival, we will arrange a returns label for you and process an exchange/ replacement.

Items in Gift boxes are perishable and single use, so do not hold a warranty period.

If your order doesn't arrive, please contact us and we will check the status of your delivery. If the item is lost due to an incorrect or incomplete address provided by the customer, a refund cannot be made. If you item doesn't arrive and the address was correct and complete, please contact, quoting your order number for a refund or replacement.

If items are damaged, we will provide you with a prepaid returns label or ask you to keep/ dispose of the damaged items. Once evidence of damaged items has been received, we will provide a replacement or refund. We may not ask for damaged item to be returned to us.

If you have received the wrong item, please contact us quoting you order number. We shall send you a pre-paid returns label and will arrange for correct gift box to be dispatched within 2-3 working days of your initial contact.

Once your return request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

All refunds are made back to your original payment method.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ohsoprettygiftboxes.com